As part of our commitment to providing a five-star service our West Norwood & Streatham Estate Agents branch asks all our clients to leave honest feedback of the service that they have received from us. Our sales and lettings clients in Camberwell have left us hundreds of reviews over recent years, most of which have been posted on independent review sites, so new clients can rely on these reviews being a representative account of what people have thought of us.
We would like to thank all our clients from our West Norwood & Streatham office that have been kind enough to provide us with feedback and reviews, and we are extremely proud to have achieved such positive feedback. To view the two main independent review sites, please click on the links below:
"We were very impressed by Beresford Residential and in particular Iain's efficiency, organisation and commitment to our sale. He was a trusted and reliable hand all the way through the process, driving forward with all the key tasks. Iain's communication throughout was clear, straight forward and personal. We will certainly recommend Beresford and look to work with them again. Thank you."
By Ben Rochelle, a Vendor in West Norwood
"After doing a bit of research and getting a number of Estates agents to value our property and chat with us we decided to go with Iain at Beresford as we felt he was genuine, honest and a good communicator, and we were not disappointed! He was very clear throughout, about the true value of the property, what potential buyers would be looking at, the state of the market etc. When he did find a buyer he aided negotiations on price rapidly with no hidden agenda. We very much felt he facilitated the sale rather than trying to put buyer and seller at odds, which has been my experience with other estate agents. Sam also played a part and was equally clear and honest. Both were very diligent in keeping us up to date with the other party and pushing us when it was required! Having moved into another property (rental) through a different well established agent in the area I can't describe the vast difference in service, and we came very close to making a complaint to the ombudsman about this other agent due, to put it mildly, lack of and confused communication. If you want as near to a stress free, honest, clear and smoothly facilitated sale as possible within UK law go with Iain and Sam at Beresford! Thanks guys."
By Anonymous, a Vendor in West Norwood
"I put my property on the market through Beresford Residential and they got me multiple offers within 2 weeks of marketing. Offers that I was really pleased with. Jerome and Tufael were very proactive from the start as well as the sales progression stage. They were able to overcome any difficulties and ensured a very smooth sale of my property, speaking to solicitors and keeping me updated at all times. I received an excellent service and felt they were excellent value for money and could not recommend Beresford Residential enough. My family own many properties in the area, and whenever they are ready to sell we will definitely be using Beresfords.Thank you Streatham Team!"
By Mr P Patel a Vendor in Streatham
"I'll be honest... I'm not the biggest fan of real estate agent in general. However, these guys are a different breed of estate agents. A cut above the rest - they are honest, reliable and generally lovely people to deal with. I really wish that all agents were more like these guys."
By Sarah M, a Vendor in West Norwood
"This was my 3rd experience with Jerome and Moazam. Both members of the team showed professionalism and patience when finding me a new tenant for my property. In this difficult market climate, the process took longer than usual but the team continued to provide quality service, regular contact and expert guidance throughout."
By HG a Landlord in Streatham
"Have dealt with Jerome and Matt for some years now as a landlady. They have always been polite, quick to respond and provide an excellent service. My properties have been rented quickly and always with great tenants. They are by far the best agents I have used over the years."
By Deecsie, a Landlord in West Norwood
Many thanks indeed, Magda, for sorting out a recent problem in our rented flat. As tenants, in the past we've had issues with the length of time it has taken for problems to be rectified so we've very grateful to you for such speedy work.
By Alex, a Tenant in West Norwood
"Beresford Residential- Streatham is a supernova estate agency and Jerome Jackson is a real gem! Jerome personally handled the sale of my flat from start to finish; he was kind, super efficient and very professional at all times. The sales process was very stressful and difficult experience for me and despite the fact that I was based 6,000 miles away from the U.K. Jerome managed to calm me down, build up my confidence and kept me going at the brink of 'giving it all up'. The sales was achieved and a success simply because of Jerome's great knowledge and understanding of the property market coupled with a first class customer service delivery that included timeless patience, care & attention, support & assistance, feedback and updates, it was simply awesome! I couldn't have asked for a better person (Jerome) or a better agency Beresford Residential to handle the sale of my flat. I will recommend Jerome and Beresford to anyone looking to sell even if you're out or not based in the country. The communication with Jerome is simply superb. I am very grateful to Jerome for all his hard work, efforts, dedication and support that he gave me. He is truly an Asset to Beresford. And Beresford Residential stands out in the crowd. On the 2/3 occasions I spoke with Moazam he was very attentive and helpful. Keep up the good team work!"
By Elizabeth, a Vendor in Streatham
"Excellent service by the whole office, after trying three different agents prior to Beresford at West Norwood we randomly thought we'd give them a try and it was well worth it they said they'd let it in 14 days they didn't they let it in 7 days, the three previous agents 1 had it for 30 days 0 viewings, the next was a complete and utter circus, and we've left a review on All Agents the third agent had it for 54 days and managed 3 viewings, Beresford had 4 viewings in 7 days resulting in the property being let, also what was refreshing about Beresford there's no extra charges with the letting fee they don't charge for quite a few services which in this day and age is good to say the least, Well done to all involved."
By Mark W, a Landlord in West Norwood
"I really need 6*s to describe my experience with Beresford Residential, Streatham and Jerome Jackson in particular. For various reasons, almost exclusively due to my extremely poor health and frequent hospital stays, my sale wasn't the easiest in history but the service and support I received from Jerome and, at various times, all the staff was exceptional. In fact, I'm sure we wouldn't have reached completion without their efforts on my behalf. I simply can't commend the service I received highly enough and I suggest it would be just about impossible to find a better service from any agent anywhere. I am extremely grateful to them for the outcome we achieved."
By Philip G, a Vendor in Streatham
"I'd like to thank the Team at the West Norwood branch for their very efficient help with my purchase. They've also went an extra mile in helping me with my other property needs. A very special thanks to Sam, who has been a great pleasure to work with. It's been my most positive real estate experience so far."
By Nataliya, a Buyer in West Norwood
"Sam was very polite and well organised and patient with a landlord less than organised! Kept us informed all the way. Very happy with the service."
By EIEIO, a Landlord in West Norwood
"I recently used Beresford International's letting service to find a tenant for my flat. Although I am not a first-time landlord it's several years and some legislative changes since I've rented out property, but Iain and his team were there to guide the process seamlessly every step of the way. The property details including excellent photos were on the website within half a day, and viewings were arranged within the next twenty four hours. As agents I found Beresford Residential 100% professional and courteous, but also friendly and individual - very refreshing in this business. Viewings were conducted very efficiently and reliably - again a welcome change from the norm. Although I arranged to be present for each viewing, Sam always insisted on meeting and accompanying prospective tenants. On the administrative side any queries or concerns were addressed quickly and with attention to detail. Many thanks to you all. I would not hesitate to appoint Beresford Residential again."
By Jacqui, a Landlord in West Norwood
"Iain and his team have been always been very fast to reply to all queries in the friendliest and most professional manner and have really made the process on as easy as possible."
By JB, a Buyer in West Norwood
"Having recently dealt with Sam and Iain at Beresford regarding a purchase I was extremely impressed by their pro-active and personal approach. Not only were they very efficient in terms of communicating with us, answering the phone, responding to emails and getting information back to us efficiently, they went above and beyond at every opportunity to ensure the transaction went through as quickly as possible."
By Beth, a Buyer in West Norwood
"Sam has been extraordinary in achieving a fast letting of my property. He was always fast to respond, patient and polite. Qualities in a service provision that I highly value and made all the difference to me. Thanks to Sam's help and support I will most probably be using Beresford Residential if required in the future."
By Moises, a Vendor from our West Norwood branch
"Sam picked up the file on the negotiations for my property during a long and arduous process. He handled it with skill and diplomacy and using his initiative where appropriate, in such a way that if I was writing his six monthly report as an officer on my team I would not hesitate in saying this man is destined for a very successful career. On a personal level he has kept me going through the difficult times, and I can state with no question of any contradiction, he has personally ensured that the process did not drag on for a further month as one of the parties seemed incline to. He is to be congratulated on his skills and abilities, and will always have my sincere gratitude. The Norwood branch is fortunate to have him on their team. Many thanks"
By Mike Day, a Vendor in West Norwood
"Ryan and Joe assisted us in searching for and purchasing our first property. Ryan was very enthusiastic during the searching process and the transition to Joe who took over the pre-completion stage was personal and efficient. Some queries were thrown up during the search process which the seller was unable to answer as they weren't near the property but Joe went the extra mile and provided the information to our solicitors personally. Beresford Residential were great throughout the process and are highly recommended."
By S Fu, a Buyer in Streatham
"I was extremely impressed by the service provided by Beresford Residential. As a first-time landlord I was a little nervous about the procedure but Beresford guided me through the process start to finish and regularly updated me with feedback throughout the process. Darren Hall particularly impressed, and went above and beyond on numerous occasions. I would happily recommend Beresford to anyone looking for a comprehensive, regulated and trustworthy agent."
By a Landlord in Streatham
"I Was approached with a letting promotion and was sceptical, but I appreciated their keen approach and found the service very good. Would certainly use them again. Emma"
By Emma, a Landlord in Streatham
"I can't fault the service or professionalism of Beresfords at all in our search for a flat. Ryan's suggestion of the flat was by far and away the best from that day. He was very helpful and informative. Darren too was very helpful in what proved to be a bit of a challenging situation trying to get the references sorted out (this was due to my employers mostly so no fault of Beresford's). He was on hand all the time and very quick to reply to all queries that we had. Where he needed too he sought answers for us and was very informative. If I was looking for a rental property again in the future I would definitely be in contact with them again. A pleasure to do business with them."
By Jon, Tenants in Streatham
"All the staff (namely Darren and Joe) went above and beyond what I ever expected to ensure we got the flat we are now in. The support of the staff during and the ease and professionalism was exceptional. I have moved with many estate agents previously over the last 15 years and the team at Beresford were beyond anything I have experienced before. They endured all our checks were successful and were in constant contact- if they were out of the office they ensured we were properly and efficiently introduced to another team member. We cannot thank the team enough, we have told all our friends and colleagues about them and advised thy use them in future."
By Leah and Jamie Burch, Tenants in Streatham
"Beresford Residential Staff provided an excellent and outstanding customer service assisting in letting our property. The staff were always happy to assist showing professionalism at all times."
By Youssef, a Landlord in Streatham
“Joe was very helpful during the whole process of letting out my flat. All parts of the Lettings Agreement was discussed prior to signing documents, and I felt very comfortable with the service I had received. There was a slight hiccup with the furniture I had agreed to include with the letting and a slight error on my first statement, however both of these issues were managed well by Joe and rectified. I would definitely recommend Beresford Residential."
From a Landlord in Streatham
“I put my flat on the market with Beresford Residential after seeing a leaflet at a friend's house. Joe gave me a realistic valuation and very quickly arranged viewings. Ryan handled all the viewings and always let me know when he was going to show someone around. I secured very near the asking price within 3 weeks of going on sale. When the property was hugely undervalued by the surveyor, both Ryan and Joe proved just how professional they were and although I had to drop the agreed price a little bit, the sale proceeded. My buyer's solicitors were atrocious and Joe was just amazing, battling every inch of the way to get to the finish line, my solicitor also spoke very highly of him! Beresford Residential on Mitcham Lane is an excellent office and I have recommended them to other potential sellers in my block and I'll recommend to anyone else selling in the area."
From Nicola, a Vendor at Jack Dimmer Close
“Excellent service. The staff were all very good and communication was beyond reproach. they found a tenant within 2 weeks."
From Dushyant, a Landlord at Rotherhill Avenue
“I was contacted by Beresford Residential as my flat was available to rent. They managed to find a good tenant within a week and acted professionally with good communication throughout. They also achieved the top end of the rental estimate."
From Dom, a Landlord at Streatham High Road
“I was really impressed with the service I received from Beresford Residential. They were quick off the mark arranging viewings very quickly and took the time to understand the sort of tenants I was looking for. Once the tenants were confirmed the paperwork was very smooth and Beresford dealt with my questions promptly and effectively. I cannot recommend them enough."
From Taz, a Landlord in Tooting
“Having dealt with letting agents for my properties for over ten years, I have come to expect the usual pushy sales, add-ons for services and sloppy service, none of which I received from Beresford Residential. They were very straight forward in their pricing structure, committed to providing a professional service, not to selling extra services to landlords. They answered emails, phone calls and all queries promptly, usually within half an hour. They informed me of what was expected from me and when, and fulfilled their duties as agents expertly. My property was let within a couple of days and all stops were pulled to allow the tenants to move in a few days later. Very well done!"
From Rachel, a Landlord at Leverson Street
“Dale has been very helpful and professional. He drove us to see several properties, including one twice, and dropped us back home."
From Mr Lawley, a prospective tenant
“Ryan contacted me about letting my flat with Beresford Residential. I was very impressed with his enthusiastic, professional manner and the offer that Beresfords put to me. Within 24 hours he had approximately 10 prospective tenants shown round my flat with a few making offers on that very night. 3 days later my new tenant moved in. I thought he did an excellent job. I will be using Beresford Residential in the future after the excellent handling of my flat at every level. I have never encountered this kind of service from an estate agents. Thanks Ryan."
From Mr Grundy, a Landlord at Veronica Gardens
“Karl is a pleasure to work. He is a diligent individual and his attention to detail is second to none. Karl is both energetic and positive, and I would highlight customer service as one of his strong points. He is extremely switched on and very responsive when it comes to any questions that I may have or maintenance related issues regarding my properties. Thanks again Karl. Continue to keep up the good work!"
From Jack, a Landlord at Hill House Road and Tulse Hill
“Dale was extremely helpful, informative and friendly during our property search. Would definitely go back to the agency again due to the excellent service provided by Dale."
From Eve, a Tenant with our Streatham Office
“Had previous bad experience with another agency so I was very sceptical in having agency finding me tenants for my property but had to advertise again. I have experienced numerous nuisance phone calls by other agencies offering me deals and fee bundles but one stood out for me, Beresford Residential on Mitcham Lane. Joe was polite and very professional and I didn't feel cornered or pushed in to signing contract. He was well mannered and took good photos during his visit. I got tenants in within 15 days. Other thanks to Darren Hall for communicating with me via e-mails."
From Jana, a Landlord at Rowan Road
“I have rented a couple of properties with Joe who was very helpful and extremely quick at finding us great tenants. When he wasn't available Ryan was always on hand to answer any queries that i had. The service was exceptionally good value for me and i was impressed at every stage even when working with Darren at the final stages of handing over keys and drawing up a AST went seamlessly. Dealing with these agents was a pleasure and would highly recommend them"
From Eve, Property Manager at My Metropolis Ltd (landlords of a large portfolio in Brixton & Streatham)
"Tufael was excellent when dealing with me as a customer & potential tenant. He called me back after my initial viewing request very promptly and explained that my property of choice wasn't available yet. He asked what I was looking for and advised that he may have another property which would be suitable for me. The viewing with Tufael went smoothly and he was very accommodating and understanding (I have had to contact him via telephone several times and each time he has responded to and dealt with me in an understanding and professional manner). His customer focused approach is great and is shown through all elements of communication with him, be it via email, telephone or in person which actually helped shape my view of and my faith in Beresford Residential as a whole as he represents the company well with his professionalism."
Brixton Estate Agents: 91 Acre Lane, SW2 5TU / 02073267450 / email@example.com
Camberwell Estate Agents: 8 Camberwell Green, SE5 7AF / 02073587979 / firstname.lastname@example.org
West Norwood & Streatham Estate Agents: 471-473 Norwood Road SE27 9DJ / 02086559000 / email@example.com
Registered Office Address: Beresford Residential Limited, The Old Vicarage, Ston Easton, BA3 4DN. Registered Number 7052432 England and Wales. VAT Number 982 6174 88