Does Beresford Residential manage your property? If so, read on, otherwise you should contact your landlord directly - their contact information should be on your tenancy agreement.
Call any of our offices and if we are open we will put you through to someone that can help. If our offices are closed then we have a recorded menu that will allow you to access information on who to contact - you can access this via 02073267450.
If you need to speak to someone out of normal working hours, please also email firstname.lastname@example.org as this will automatically notify all members of our Property Management team. Whilst we are not on-call 24-7, our Property Management team do work flexible hours, so there are often staff that are working early/late.
If you have a genuine emergency and cannot reach one of our Property Managers, you may need to contact a contractor directly. Emergency issues may include:
Please be aware that you are only authorised to arrange works that are deemed to be a genuine emergency. If a contractor is called out for any works that are not deemed to need immediate attention then you may be liable to pay for the cost of any work that have been arranged and will not receive any re-imbursement.
In the event that you cannot reach anyone on the contact details provided you are advised to contact the following contractors (unless Beresford Residential or the landlord has specifically provided you with alternative details):
Any emergency bookings made by Tenants need to be paid directly to the contractor by the Tenant upfront. The Property Manager and/or Landlord will then assess the emergency during office hours and will reimburse the Tenant if they feel the call out was a genuine emergency.
"Beresford Residential have always been very prompt at returning my queries as a landlady & they handle any issues with my tenants promptly and politely. I appreciate the humaneness of my agents above all others - I always feel like I'm speaking with real people when I call rather than being channeled through frustrating banter and industry jargon."
Brixton Estate Agents: 91 Acre Lane, SW2 5TU / 02073267450 / email@example.com
Camberwell Estate Agents: 8 Camberwell Green, SE5 7AF / 02073587979 / firstname.lastname@example.org
West Norwood & Streatham Estate Agents: 471-473 Norwood Road SE27 9DJ / 02086559000 / email@example.com
Registered Office Address: Beresford Residential Limited, The Old Vicarage, Ston Easton, BA3 4DN. Registered Number 7052432 England and Wales. VAT Number 982 6174 88