As part of our commitment to providing a five-star service our Camberwell Estate Agents branch asks all of our clients to leave honest feedback of the service that they have received from us. Our sales and lettings clients in Camberwell have left us dozens of reviews over recent years, most of which have been posted on independent review sites, so new clients can rely on these reviews being a representative account of what people have thought of us.
We would like to thank all our clients from our Camberwell office that have been kind enough to provide us with feedback and reviews, and we are extremely proud to have achieved such positive feedback. To view the two main independent review sites, please click on the links below:
"Karl Reynolds has been a really good agent so far. We started renting our property in November 2014 and since then he has been great, really helpful and efficient. It is nice to have one agent that you always deal with when it comes to rent property."
By Camille Verhaeghe
"I am so happy with the service I was given by Beresford. They called me every few days to ensure I was still looking and that they would contact me as soon as they had anything. I never felt like I'd been forgotten about, but they were far from pushy. I haven't quite completed all of the paperwork for my letting, but I have no qualms that they will deal with my paperwork efficiently. I would definitely recommend them to friends!"
"Sam was extremely helpful in the letting of the property we were after. communication was great at all times, as was his knowledge of the property."
By James K
"In finding a property to rent with Beresford, the lettings agent that helped us was Pete Ranki, and the property manager that dealt with us in the later proceedings was Joe Casey. Firstly, Pete was attentive, displayed consideration for our needs and was on point in both informing us as soon as possible when this property became available and helping us after. He went further to advise us on trying to secure it against other prospective tenants, and was patient and helpful at every stage with our numerous questions and worries! In our opinion Pete's performance was outstanding. Following that, we then dealt with Joe. Likewise, Joe showed a great level of professionalism and always kept a cool head even during our stresses during the process! He remained calm, positive and reasonable and was a pleasure to deal with, and was just as likeable in person as he was in emails. We were very pleased with Joe and would be happy to deal with him again. Great staff!"
By Adam Tengku
"After having to walk away from the property the night before, Tufael made the effort to call me first thing and offer the new price. He was very informative about the process and kept me updated over the hours following the offer until it was accepted. I am very grateful for his help."
By Ellie Sleep
"Both Adam and Darren have been great at helping me with the whole process of renting out my property. This is the first time I have rented out my home and has been a new experience. It has been made into a smooth process with their straightforward, helpful and honest approach. I really feel that I can pop them an email over about anything and it will get resolved or they will give me the best advice. Darren has been a great support in particular with tenant issues. Thanks Darren!"
"Tufael was excellent when dealing with me as a customer & potential tenant. He called me back after my initial viewing request very promptly and explained that my property of choice wasn't available yet. He asked what I was looking for and advised that he may have another property which would be suitable for me. The viewing with Tufael went smoothly and he was very accommodating and understanding (I have had to contact him via telephone several times and each time he has responded to and dealt with me in an understanding and professional manner) His customer focused approach is great and is shown through all elements of communication with him, be it via email, telephone or in person which actually helped shape my view of and my faith in Beresford as a whole as he represents the company well with his professionalism."
By a Tenant
"Beresford Residential are always very prompt at returning my queries as a landlady and handles any issues I have with my tenants promptly and politely. I appreciate the humaneness of my agents above all others - I always feel like I'm speaking with real people when I call rather than being channelled through frustrating banter and industry jargon."
By Ellie Grace
"Our process of securing the property was a little longer and more complicated than what we expected, however Pete was efficient and professional when informing on updates to the situation and seemed to have our best interests in mind. Pete was friendly and always replied quickly to our questions and emails. Thanks Pete!"
"The reason why I went with Beresford was because they spared me the sales spiel and estate agent b*llshit that I was getting from the likes of Foxtons and KFH. Adam let my flat out quickly and for 2.5 years (before I moved back in recently) I had perfect tenants. I also used their management service which was great, Karl quickly and efficiently dealt with any issues and it was very handy to have them to manage work on my behalf. I'd definitely recommend."
By Alex Cashmore
"I have been a private landlord for 15 years and always let and managed the property myself. 5 years ago we moved away from London so that letting the property became quite difficult with expensive trips to and from London for viewings etc. I had used Gumtree with decreasing success. I received an email from Misty Dowson regarding a lettings promotion Beresford Residential were running. The flat went on the market at the beginning of December last year. Beresford Residential were instructed at the end of February as the flat had been vacant for 3 months and they had found tenants by the second week of March. Beresford Residential achieved a rental increase of 17.5% and I was absolutely thrilled and extremely impressed by Misty's professional, efficient and expedient service. Once the let had been agreed, Karl Reynolds took over where Misty had left off. The join was seamless and Karl, like Misty, showed the same excellent level of service. In fact, he went beyond his remit dealing with a management issue that was not covered under the agreement that I had with them taking the standard of service to a whole new level. I would not hesitate to recommend Beresford Residential 100% to any landlords looking to take the hassle out of letting and despite 15 years of promising never to pay an agent to let my property, feel pretty confident that when the time comes to re-let the flat I will be instructing them again."
"The reason why I went with Beresford Residential was because they spared me the sales spiel that I was getting from the likes of Foxtons and KFH. Adam let my flat out quickly and for 2.5 years (before I moved back in recently) I had perfect tenants. I also used their management service which was great, Karl quickly and efficiently dealt with any issues and it was very handy to have them to manage work on my behalf. I'd definitely recommend."
"Karl has been very proactive and has ensured that we are very clear on the information we are required. He has been excellent in helping us manage the relationship with our landlord."
“Tufael was great throughout every step of the process. Informative on viewings and accommodating on all requests. Quick to respond via email and call, he was on top of the process from start to finish."
“I am a Landlord in the SW2 area and have used Beresford Residential for a number of years. I am pleased with their excellent service and will continue to use them in the future."
“As a first-time renter, you can imagine how nervous I was going to see this property. Tufael was amazing, he warmly welcomed me into the property making me feel extremely comfortable and relaxed. He then shared with me his vast knowledge of both property and the local area, without being overly pushy he they pointed out all the different aspects of the flat making me feel as if I was already living there and it was perfect. Not only was he extremely knowledgeable about the local area and the property but was very up front with me about all costs making me feel very comfortable. He put up with me asking silly questions, constantly call him and organising more viewings (of the same property). He also made me feel he genuinely cared about my best interests. Due to his amazing work, I put in an offer 12 hours after first seeing property bearing in mind this was the first ever property I have viewed and I'm a fussy guy. So Tufael, I thank you. Also Misty was very nice on the phone."
“Karl Reynolds at Beresford Residential has been helping me manage my flat for the last 12 months and I have been very impressed with his efforts. Very speedy response to any matter undertaken in a professional and enthusiastic way which has helped sort out problems. I rate him highly."
“Karl has very kindly contacted us whenever they have needed access to the flat, and has always responded positively to any of our queries, should we ever need to get in contact with the Letting Agency. We have always been kept up date with anything or been informed of any required changes/information."
“Joe was very helpful during the whole process of letting out my flat. All parts of the Lettings Agreement was discussed prior to signing documents, and I felt very comfortable with the service I had received. There was a slight hiccup with the furniture I had agreed to include with the letting and a slight error on my first statement, however both of these issues were managed well by Joe and rectified. I would definitely recommend Beresford Residential."
From a Landlord
“In a short month of looking after the management of my property, Joe went above and beyond the call of duty to get all of my repairs list done within this short period of time, even going in himself to clear up some issues which the handyman wouldn't touch! I found his service excellent and would definitely recommend him."
“Joe was very polite and professional at all times. He was diligent and thorough, checking information given before acting upon it. Joe has a cheerful manner and replies to phone calls and emails in a timely manner, a pleasure to deal with."
“I put my flat on the market with Beresford Residential after seeing a leaflet at a friend's house. Joe gave me a realistic valuation and very quickly arranged viewings. Ryan handled all the viewings and always let me know when he was going to show someone around. I secured very near the asking price within 3 weeks of going on sale. When the property was hugely undervalued by the surveyor, both Ryan and Joe proved just how professional they were and although I had to drop the agreed price a little bit, the sale proceeded. My buyer's solicitors were atrocious and Joe was just amazing, battling every inch of the way to get to the finish line, my solicitor also spoke very highly of him! Beresford Residential on Mitcham Lane is an excellent office and I have recommended them to other potential sellers in my block and I'll recommend to anyone else selling in the area."
“Excellent service. The staff were all very good and communication was beyond reproach. they found a tenant within 2 weeks."
“I was contacted by Beresford Residential as my flat was available to rent. They managed to find a good tenant within a week and acted professionally with good communication throughout. They also achieved the top end of the rental estimate."
“Joe Casey has always been available and promptly replied to any queries. He is efficient, professional and helpful in resolving any issues"
"Karl is a pleasure to work. He is a diligent individual and his attention to detail is second to none. Karl is both energetic and positive, and I would highlight customer service as one of his strong points. He is extremely switched on and very responsive when it comes to any questions that I may have or maintenance related issues regarding my properties. Thanks again Karl. Continue to keep up the good work!"
Brixton Estate Agents: 91 Acre Lane, SW2 5TU / 02073267450 / firstname.lastname@example.org
Streatham Estate Agents: 73 Mitcham Lane, SW16 6LY / 02086559000 / email@example.com
Camberwell Estate Agents: 8 Camberwell Green, SE5 7AF / 02073587979 / firstname.lastname@example.org
West Norwood Estate Agents: 471-473 Norwood Road SE27 9DJ / 02086559000 / email@example.com
Registered Office Address: Beresford Residential Limited, The Old Vicarage, Ston Easton, BA3 4DN. Registered Number 7052432 England and Wales. VAT Number 982 6174 88