"Beresford Residential have been managing the rental of my property since August 2011 and during that time there have been no hiccups and you have always rented the property out. You've helped me out buying new mattresses and other little things that really do go above and beyond. Prior to renting the property out through you I had to get two lots of different tenants removed via court order, so needless to say the flat seemed like a bit of a black hole back then. I know there are many more of you I have dealt with over the years but I just wanted to say a big thank you and I really do appreciate your efforts."
"As a solicitor it is so important to be dealing with an agent who is actually proactive in bringing the matter to a successful conclusion. That is precisely what Shirley did."
"Received 2 bids 24 hours after putting the property on the market. The whole process was made very easy and hassle free by Beresford Residential. Thanks!"
"Karl has been a fantastic help from the start! Bearing in mind he had a very complicated job of managing both our needs and the landlady's, he remained professional and patient throughout the last 12 months. He was given a very difficult task of a flat that was literally falling to pieces as the months went on but he was diligent and even compassionate through every stage. We are very grateful for Karl and the rest of the team for helping us this year and we will be sure to recommend Beresford in the future!"
"Beresford Residential were professional, quick and found us tenants in no time. They were extremely patient throughout the delayed process and always checked in regularly. Also really helpful when it came to providing advice and help on various matters such as suppliers and furniture."
"I have rented a couple of properties with Joe who was very helpful and extremely quick at finding us great tenants. When he wasnt available Ryan was always on hand to answer any queries that i had. The service was exceptionally good value for me and i was impressed at every stage even when working with Darren at the final stages of handing over keys and drawing up a AST went seamlessly. Dealing with these agents was a pleasure and would highly recommend them."
"I have used Beresford Residential to let several properties. All the staff are friendly, keen, helpful and professional. Since using them I have not used any other agent and I will continue to use them as long as the service is excellent. They listen to what you are looking for in a tenant give you a realistic expectation of rent and give advise on anything to increase the rent or marketability of the property. The property management team (Karl) are also excellent in providing references and liaising with in regards to conditions. I would highly recommend any private landlord who out-sources their property management to use Beresford Residential as they are experienced, knowledgeable and have great contractors at their disposal."
"I have the highest possible praise for the way everyone in this friendly, professional and efficient office conducts their business. I have used them several times for various properties and they tick all the boxes. 1) They achieved the rent I was looking for. 2) They made life easier with straight forward paperwork. 3) They let the properties extremely quickly (even let one of them twice after I mucked them about)! 4) Their fees are totally competitive. 5) They are all friendly, helpful and genuinely likable. I will definitely go straight to them the next time around. Cheers all."
"Had previous bad experience with another agency so I was very skeptical in having agency finding me tenants for my property but had to advertise again. I have experienced numerous nuisance phone calls by other agencies offering me deals and fee bundles but one stood out for me, Beresford Residential on Mitcham Lane. Joe was polite and very professional and I didn't feel cornered or pushed in to signing contract. He was well mannered and took good photos during his visit. I got tenants in within 15 days. Other thanks to Darren Hall for communicating with me via e-mails."
"Dale was extremely helpful, informative and friendly during our property search. Would definitely go back to the agency again due to the excellent service provided by Dale."
"I have used Beresford Residential to rent two different properties, each time the properties were let very quickly and all my dealings with the team at Brixton have been handled quickly, efficiently and in a friendly manner. As a landlord I would definitely recommend using them."
"Karl is a pleasure to work. He is a diligent individual and his attention to detail is second to none. Karl is both energetic and positive, and I would highlight customer service as one of his strong points. He is extremely switched on and very responsive when it comes to any questions that I may have or maintenance related issues regarding my properties. Thanks again Karl. Continue to keep up the good work!"
"Ryan contacted me about letting my flat with Beresford Residential. I was very impressed with his enthusiastic, professional manner and the offer that Beresfords put to me. Within 24 hours he had approximately 10 prospective tenants shown round my flat with a few making offers on that very night. 3 days later my new tenant moved in. I thought he did an excellent job. I will be using Beresford Residential in the future after the excellent handling of my flat at every level. I have never encountered this kind of service from an estate agents. Thanks Ryan."
"Dale has been very helpful and professional. He drove us to see several properties, including one twice, and dropped us back home."
"Having dealt with letting agents for my properties for over ten years, I have come to expect the usual pushy sales, add-ons for services and sloppy service, none of which I received from Beresford Residential. They were very straight forward in their pricing structure, committed to providing a professional service, not to selling extra services to landlords. They answered emails, phone calls and all queries promptly, usually within half an hour. They informed me of what was expected from me and when, and fulfilled their duties as agents expertly. My property was let within a couple of days and all stops were pulled to allow the tenants to move in a few days later. Very well done!."
"Karl has worked above and beyond to ensure that all has been as smooth as possible regarding the tenancy for my son and his friend. I would certainly recommend his services to all my family and friends. The agency certainly seem very professional, but with a personal touch which is appreciated. Thank you!"
"I used Beresford Residential to purchase and then let and manage my property. From the initial contact to arrange a viewing to completion, I found the service good. They were easily contactable and kept me informed of progress, and when problems enviably arose they were helpful in trying to resolve them. On completion of the purchase and once I was ready to let the flat they found tenants within a couple of days and everything has gone smoothly."
"I was really impressed with the service I received from Beresford Residential. They were quick off the mark arranging viewings very quickly and took the time to understand the sort of tenants I was looking for. Once the tenants were confirmed the paperwork was very smooth and Beresford dealt with my questions promptly and effectively. I cannot recommend them enough."
"I can't fault the service or professionalism of Beresfords at all in our search for a flat. Ryans suggestion of the flat was by far and away the best from that day. He was very helpful and informative. Darren too was very helpful in what proved to be a bit of a challenging situation trying to get the references sorted out (this was due to my employers mostly so no fault of Beresford's). He was on hand all the time and very quick to reply to all queries that we had. Where he needed too he saught answers for us and was very informative. If I was looking for a rental property again in the future I would definitely be in contact with them again. A pleasure to do business with them."
"All the staff (namely Darren and Joe) went above and beyond what I ever expected to ensure we got the flat we are now in. The support of the staff during and the ease and professionalism was exceptional. I have moved with many estate agents previously over the last 15 years and the team at Beresford Residential were beyond anything I have experienced before. They endured all our checks were successful and were in constant contact - if they were out of the office they ensured we were properly and efficiently introduced to another team member. We cannot thank the team enough, we have told all our friends and colleagues about them and advised thy use them in future. Leah and Jamie"
"After having to walk away from the property the night before, Tufael made the effort to call me first thing and offer the new price. He was very informative about the process and kept me updated over the hours following the offer until it was accepted. I am very grateful for his help."
"Beresford Residential Staff provided an excellent and outstanding customer service assisting in letting our property. The staff were always happy to assist showing professionalism at all times."
"Both Adam and Darren have been great at helping me with the whole process of renting out my property. This is the first time I have rented out my home and has been a new experience. It has been made into a smooth process with there straight forward, helpful and honest approach. I really feel that I can pop them an email over about anything and it will get resolved or they will give me the best advice. Darren has been a great support in particular with tenant issues. Thanks Darren!"
"Tufael was excellent when dealing with me as a customer & potential tenant. He called me back after my initial viewing request very promptly and explained that my property of choice wasn't available yet. He asked what I was looking for and advised that he may have another property which would be suitable for me. The viewing with Tufael went smoothly and he was very accommodating and understanding (I have had to contact him via telephone several times and each time he has responded to and dealt with me in an understanding and professional manner). His customer focused approach is great and is shown through all elements of communication with him, be it via email, telephone or in person which actually helped shape my view of and my faith in Beresford Residential as a whole as he represents the company well with his professionalism."
"Beresford Residential have always been very prompt at returning my queries as a landlady & they handle any issues with my tenants promptly and politely. I appreciate the humaneness of my agents above all others - I always feel like I'm speaking with real people when I call rather than being channeled through frustrating banter and industry jargon."
"Pete was efficient and professional when informing on updates to the situation and seemed to have our best interests in mind. Pete was friendly and always replied quickly to our questions and emails. Thanks Pete!"
"The reason why I went with Beresford Residential was because they spared me the sales spiel and estate agent b*llshit that I was getting from the likes of Foxtons and KFH. Adam let my flat out quickly and for 2.5 years (before I moved back in recently) I had perfect tenants. I also used their management service which was great, Karl quickly and efficiently dealt with any issues and it was very handy to have them to manage work on my behalf. I'd definitely recommend."
"In finding a property to rent with Beresford Residential, the lettings agent that helped us was Pete Ranki, and the property manager that dealt with us in the later proceedings was Joe Casey. Firstly, Pete was attentive, displayed consideration for our needs and was on point in both informing us as soon as possible when this property became available and helping us after. He went further to advise us on trying to secure it against other prospective tenants, and was patient and helpful at every stage with our numerous questions and worries! In our opinion Pete's performance was outstanding. Following that, we then dealt with Joe. Likewise, Joe showed a great level of professionalism and always kept a cool head even during our stresses during the process! He remained calm, positive and reasonable and was a pleasure to deal with, and was just as likable in person as he was in emails. We were very pleased with Joe and would be happy to deal with him again. Great staff!"
"Was approached by Beresford Residential whilst I was looking to find tenants privately . I was skeptical of using an agent at first, but I appreciated their keen approach and found the service very good. I would certainly use them again and recommend their services."
"I was extremely impressed by the service provided by Beresford Residential. As a first time landlord I was a little nervous about the procedure but Beresford guided me through the process start to finish and regularly updated me with feedback throughout the process. Darren Hall particularly impressed, and went above and beyond on numerous occasions. I would happily recommend Beresford to anyone looking for a comprehensive, regulated and trustworthy agent."
"Sam was extremely helpful in the letting of the property we were after. communication was great at all times, as was his knowledge of the property. 5/5 Stars"
"I am so happy with the service I was given by Beresford Residential. They called me every few days to ensure I was still looking and to say that they would contact me as soon as they had anything. I never felt like I'd been forgotten about, but they were far from pushy. I haven't quite completed all of the paperwork for my letting, but I have no qualms that they will deal with my paperwork efficiently. I would definitely recommend them to friends! - 5/5 Stars"
"I have been a private landlord for 15 years and always let and managed the property myself. 5 years ago we moved away from London so that letting the property became quite difficult with expensive trips to and from London for viewings etc. I had used Gumtree with decreasing success. I received an email from Misty Dowson regarding a lettings promotion Beresford Residential were running. The flat went on the market at the beginning of December last year. Beresford Residential were instructed at the end of February as the flat had been vacant for 3 months and they had found tenants by the second week of March. BeresfordResidential achieved a rental increase of 17.5% and I was absolutely thrilled and extremely impressed by Misty's professional, efficient and expedient service. Once the let had been agreed, Karl Reynolds took over where Misty had left off. The join was seamless and Karl, like Misty, showed the same excellent level of service. In fact, he went beyond his remit dealing with a management issue that was not covered under the agreement that I had with them taking the standard of service to a whole new level. I would not hesitate to recommend Beresford Residential 100% to any landlords looking to take the hassle out of letting and despite 15 years of promising never to pay an agent to let my property, feel pretty confident that when the time comes to relet the flat I will be instructing them again. 5/5 Stars"
"The reason why I went with Beresford Residential was because they spared me the sales spiel that I was getting from the likes of Foxtons and KFH. Adam let my flat out quickly and for 2.5 years (before I moved back in recently) I had perfect tenants. I also used their management service which was great, Karl quickly and efficiently dealt with any issues and it was very handy to have them to manage work on my behalf. I'd definitely recommend. 5/5 Stars"
"Karl has been very proactive and has ensured that we are very clear on the information we are required. He has been excellent in helping us manage the relationship with our landlord. 5/5 Stars"
"Tufael was great throughout every step of the process. Informative on viewings and accommodating on all requests. Quick to respond via email and call, he was on top of the process from start to finish. 5/5 Stars"
"I am a Landlord in the SW2 area and have used Beresford Residential for a number of years. I am pleased with their excellent service and will continue to use them in the future. 5/5 Stars"
"As a first time renter, you can imagine how nervous I was going to see this property. Tufael was amazing, he warmly welcomed me into the property making me feel extremely comfortable and relaxed. He then shared with me his vast knowledge of both property and the local area, without being overly pushy he they pointed out all the different aspects of the flat making me feel as if I was already living there and it was perfect. Not only was he extremely knowledgable about the local area and the property but was very up front with me about all costs making me feel very comfortable. He put up with me asking silly questions, constantly call him and organising more viewings (of the same property). He also made me feel he genuinely cared about my best interests. Due to his amazing work, I put in an offer 12 hours after first seeing property bearing in mind this was the first ever property I have viewed and I'm a fussy guy. So Tufael, I thank you. Also Misty was very nice on the phone. 5/5 Stars"
"Karl Reynolds at Beresford Residential has been helping me manage my flat for the last 12 months and I have been very impressed with his efforts. Very speedy response to any matter undertaken in a professional and enthusiastic way which has helped sort out problems. I rate him highly. 5/5 Stars"
"Karl has very kindly contacted us whenever they have needed access to the flat, and has always responded positively to any of our queries, should we ever need to get in contact with the Letting Agency. We have always been kept up date with anything or been informed of any required changes/information. 5/5 Stars"
"Joe was very helpful during the whole process of letting out my flat. All parts of the Lettings Agreement was discussed prior to signing documents, and I felt very comfortable with the service I had received. There was a slight hiccup with the furniture I had agreed to include with the letting and a slight error on my first statement, however both of these issues were managed well by Joe and rectified. I would definitely recommend Beresford Residential. 5/5 Stars"
"In a short month of looking after the management of my property, Joe went above and beyond the call of duty to get all of my repairs list done within this short period of time, even going in himself to clear up some issues which the handyman wouldn't touch! I found his service excellent and would definitely recommend him. 5/5 Stars"
"Joe was very polite and professional at all times. He was diligent and thorough, checking information given before acting upon it. Joe has a cheerful manner and replies to phone calls and emails in a timely manner, a pleasure to deal with. 5/5 Stars"
"I put my flat on the market with Beresford Residential after seeing a leaflet at a friend's house. Joe gave me a realistic valuation and very quickly arranged viewings. Ryan handled all the viewings and always let me know when he was going to show someone around. I secured very near the asking price within 3 weeks of going on sale. When the property was undervalued by the surveyor, both Ryan and Joe proved just how professional they were and although I had to drop the agreed price a little bit, the sale proceeded. My buyer's solicitors were atrocious and Joe was just amazing, battling every inch of the way to get to the finish line, my solicitor also spoke very highly of him! Beresford Residential on Mitcham Lane is an excellent office and I have recommended them to other potential sellers in my block and I'll recommend to anyone else selling in the area. 5/5 Stars"
Brixton Estate Agents: 91 Acre Lane, SW2 5TU / 02073267450 / firstname.lastname@example.org
Streatham Estate Agents: 73 Mitcham Lane, SW16 6LY / 02086967900 / email@example.com
Camberwell Estate Agents: 8 Camberwell Green, SE5 7AF / 02073587979 / firstname.lastname@example.org
West Norwood Estate Agents: 471-473 Norwood Road SE27 9DJ / 02086559000 / email@example.com
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